MVTA Connect
What is MVTA Connect?
MVTA Connect is a ride-share service that allows customers to book trips on their smart phones 7 days a week between 6am to 9pm MVTA Connect provides trips in Apple Valley, Burnsville, Savage and Rosemount. MVTA Connect – Eagan provides trips exclusively within the city of Eagan. Each MVTA Connect zone provides service to a transit center for connections to other MVTA services. Service is based on availability. Pick-up times and trip times can fluctuate based on customer usage and traffic during the day.
MVTA Connect Service Areas
Connect Main Zone
Connect main zone covers the cities of Apple Valley, Burnsville, Rosemount, and Savage.
Connect Eagan Zone
Connect Eagan Zone covers the Eagan city boundaries.
Booking a Ride
It’s easy to get moving with the new RideMVTA App. The new RideMVTA App includes modifications to the Connect booking procedures designed to improve service efficiency and improve customer experience.
- Open the RideMVTA App
- Select “Plan your trip”
- Select “Plan & Route”
- Type your destination
- Tap My location and type in your starting address
- Choose the Connect trip
- Select “Start Booking”
- Select “Buy Tickets” or if paying with cash or a Go-To Card onboard, tap “Pay with Cash or Go-To Card.” All Go-To Cards will have $3 deducted.
- Use the + to indicate number of riders
- Select “Add to Cart”
- If necessary, add your credit card or use a stored one, including Apple Pay
- Slide to activate the ticket
- Tap X to close the ticket
- Click “Request Ride Now”
The current one-way fare for an MVTA Connect trip is $3, purchased using credit, debit, or cash (exact amount required when boarding) or a Go-To Card. Children 5 and under ride free. Connect riders can request a same-day transfer from the driver to ride on MVTA fixed route buses. The transfer is valid that day for a fixed-route bus trip.
Fares are per person, per trip.
Failure to pay the full fare for every ride may result in suspension from MVTA Connect services.
Tips for a Successful Ride
- All trips using the app require a booking within 3 hours of your desired departure.
- If you need an ADA-accessible vehicle, be sure to request it when booking so that an appropriate vehicle can be assigned.
- Be ready. Vehicles depart briefly after arriving at the pick-up point.
- Need to cancel a trip? Be sure to do so before the vehicle arrives via the app to avoid payment. Once vehicles arrive, trips will not be refunded. Failure to be present at the pickup location at your bus arrival time will result in a ‘no-show cancellation’. If an account has too many ‘no-show cancellations’, a rider may be subject to suspension from MVTA Connect services.
- During your ride, the MVTA driver may stop and pick up or drop off other riders. All rides provide curb-to-curb service.
- Customers who use Connect may request a free same-day transfer that can be used on any MVTA fixed-route bus. The transfer tickets will not be valid for future trips on Connect.
