Frequently Asked Questions (FAQ)

I need to go somewhere by bus. How do I plan my trip?

MVTA Customer Service Representatives are happy to assist you in planning your trip! Simply call (952) 882-7500 and we'll help you determine the best route and answer any questions or concerns you might have. 

MVTA also provides an online Trip Planning Tool on our website! Simply provide your starting and ending location, as well as the time of day you'd like to make your trip. 

How do I catch my bus?

Be sure to arrive at the bus stop 5-7 minutes early. Wait for your bus at the designated bus stop or stand in a safe location and flag the bus once it arrives.

Read the overhead sign to make sure you are boarding the correct bus.

How do I put more money on my Go-To card?

You can use the ticket vending machines located at our transit stations. 

How do I get off the bus?

About one block before your destination, pull the cord above the windows or politely alert the driver.

Are all buses equipped with bike racks?

Yes, MVTA buses can carry two bikes on the rack at the front of the bus. 

Can I eat or drink on the bus?

You may have a beverage on board as long as it’s covered. We do not allow food on our buses.

I lost a personal belonging on a bus, what do I do?

Please call the MVTA at (952) 882-7500 regarding Lost/Found items. Click here for more information.

How can I find out about employment opportunities at MVTA?

Visit our Employment page for current employment opportunities.

Drivers are hired by our contractor, Schmitty & Sons.

What are MVTA’s hours of operation?

Our customer service office is located inside Burnsville Transit Station. Our business hours are Monday through Friday from 8:00 am -4:30 pm.

For more information on how to ride the bus, check out our How to Ride video!