Terms & Conditions – Introduction
Thank you for using the Ride MVTA Mobile Ticketing App from Minnesota Valley Transit Authority (MVTA). MVTA may modify the terms and conditions relating to mobile ticketing at any time by posting revised terms and conditions. By clicking on the link below, you are agreeing to accept these terms and conditions, as well as the general terms and conditions relating to the website managed by MVTA.
The Ride MVTA Mobile Ticketing App is created and operated by the Dallas Area Rapid Transit (DART) transportation system. MVTA has contracted with DART to provide mobile ticketing services to MVTA customers.
To agree to the Minnesota Valley Transit Authority Terms and Conditions please select the link here.
Mobile Ticketing
A Mobile Ticket refers to a type of ticket for buses, which are purchased only through MVTA’s mobile app through an iOS or Android device. The security of your mobile phone or ticket is your responsibility. In the event that the ticket or your mobile phone is lost or stolen, MVTA will not provide a duplicate or replacement ticket.
Your valid mobile ticket should be activated and displayed clearly on the mobile phone screen when a fare enforcement officer, police officer, or bus operator asks to view the mobile ticket. The mobile ticket must be retained during your entire journey. If you are unable to show a valid ticket, you may be subject to a fine. If the mobile ticket has been damaged or is not readable in any way, the ticket becomes invalid and a new one must be purchased.
If you delete the mobile ticket app you will also delete your mobile tickets. If you reinstall the mobile ticket app on the same device it was deleted, your tickets will be downloaded to the device. You cannot print or transfer mobile tickets.
Prices and Receipts
When you purchase a mobile ticket on the mobile ticketing app you will be notified of the price of the ticket before you confirm your purchase.
For more information on fares please visit these links:
https://www.mvta.com/fare
When you buy a mobile ticket on the mobile ticketing app you can always go to the Ride MVTA Wallet and find a list of your tickets. The list will include all the ticket purchases you have made within the last 60 days. You can email a PDF format receipt for each ticket through the History section. You must access your ticket receipt(s) within 60 days of the ticket’s expiration date. After that time, the ticket receipt will no longer be available.
Transit Mobile Application
MVTA grants you the right to download, install and use the mobile application on your mobile handset to purchase tickets and access information in accordance with these terms and conditions. You do not and will not own the mobile application or any information that is provided to you through it or MVTA, but you may use the application with these terms and conditions. The mobile application is provided to you free of charge. MVTA may suspend access to ticket purchases through the mobile application and can do so for any reason.
Data charges
The mobile ticketing app is free but data charges may be incurred by you through your network provider. You are responsible for any such costs. MVTA will not take responsibility for any connectivity issues you may experience.
Availability & Updates
The mobile ticket is valid for travel in MVTA’s service area. The travel is based on fare applicability on MVTA, at the time of purchasing a ticket. The mobile ticket is valid when the ticket is activated on the mobile app after purchase. You may not start your journey until you have a valid ticket. Once purchased, the mobile ticket will specify the fare type and the validity of the ticket and its expiration date.
MVTA reserves the right to issue updates to the mobile application, in which case you may not be able to continue use of the version of the mobile application installed on your mobile handset without downloading the relevant update. MVTA recommends that you download and install all updates issued. MVTA is not liable for errors which become apparent in old versions of the mobile application.
Changes, refunds and ticket expiration
All refunds will be reviewed on a case-by-case basis. In general, Mobile Tickets cannot be changed, cancelled or refunded except very special circumstances such as mobile application service disruptions. In those cases, mobile tickets can be refunded within 60 days from the purchase date if they have not been activated or displayed to fare enforcement personnel. You can submit a request for a refund by calling MVTA support line 952-882-7500.
Please note that where a refund is made it shall be for the ticket price only. Any other associated fees are non-refundable. If you think that we have made an error in taking or processing your mobile ticket purchase, please contact us by calling MVTA support line. In the event we agree that an error occurred during the transaction, we shall issue a refund. Please allow time to process your request. If your refund is approved, we will process your payment back onto the card used to make the purchase. Please allow 5 to 7 business days for processing.
We shall not be obliged to change, cancel, replace or refund a ticket where we have reason to believe that it is being done so fraudulently.
Ride MVTA Wallet
Payment via cash to mobile provides you the ability to load cash to the Ride MVTA Wallet using various retail outlet stores. Your Ride MVTA tickets along with your balance can be accessed through the wallet section of the application. For more information on the Ride MVTA Wallet, please visit FAQs.
MVTA Connect Service
MVTA Connect refers to MVTA’s public, on-demand service in two specified zones within the overall MVTA service area. Trips are booked via MVTA’s mobile app or by calling a Reservations agent. Trips may only be booked on the day of travel, no more than one hour before the requested pickup time.
Trip availability at the requested time is based on available vehicle space and other trips already on the drivers’ schedules. Riders may experience longer wait and/or ride times during peak periods of travel. Riders will be issued a no-show if they do not board the vehicle within one minute of its arrival at the pickup location. Riders with excessive no-shows and/or cancellation may be subject to a fine or suspension from MVTA Connect service. MVTA Connect drivers do not make change, so exact fare is required for each rider on each trip. Purchasing valid MVTA Connect fare is each rider’s responsibility. Riders without valid fare will not be allowed to board the MVTA Connect vehicle. MVTA reserves the right to change MVTA Connect fare at any time.
Live Vehicle Position
Live vehicle positioning provided by the mobile ticketing app is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data is found as the vehicles displayed are updated every 60 seconds. Neither MVTA, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the mobile ticketing app.
Data Privacy
In order to fully utilize the Ride Mobile Ticketing app, a valid e-mail address is required. MVTA will retain those e-mail addresses for future marketing purposes and customer outreach. As a government entity, MVTA is required to adhere to the Minnesota Government Data Practices Act, Minn. Stat. §13.01 et seq. Please consult the Minnesota Government Data Practices Act for further information regarding your rights under the act.
Deleting your account
You can initiate a request to delete your account either from the mobile app or by calling Customer Service 952-882-7500. Your account can only be deleted
when:
Your wallet balance is $0
You have no active or unused passes
You have no pending or ongoing micro-transit bookings
Steps to delete your account:
Step 1: Open the More tab
Step 2: Select the menu item ‘Account Details’
Step 3: Select the menu item ‘Delete account’
Step 4: Read the information and tap the button ‘Delete my account’
Step 5: Tap the confirm button to begin the deletion
Once you have confirmed to delete your account through the mobile app, all personal data is removed immediately together with any stored payment cards.
Your payment transactions and issued passes are retained without personal data to satisfy record retention rules.
Deleted accounts cannot be restored. To use the mobile app again it is required to register a new account.
Materials, Ownership and Restrictions on Use
The mobile ticket app is owned and operated by MVTA and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of MVTA. You may not copy, reproduce, republish, upload, post, transmit or distribute the mobile ticket app or any of its content without MVTA’s prior written permission. Use or downloading of the mobile ticketing app is conditioned on acceptance of the terms and conditions of this agreement. By using or downloading the mobile ticketing app, you agree to such terms and conditions.
Other Terms
Minnesota law applies to these terms and conditions and any dispute between MVTA and the users of the mobile ticket app regarding the mobile application or arising out of or in connection with these terms and conditions are subject to Minnesota courts.
Liability Disclaimer
In no event will MVTA be liable for any direct, indirect, special, punitive, exemplary, or consequential losses or damages of whatsoever kind arising out of your use or access to the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.
MVTA is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld devices or mobile telephones as a result of the installation or use of the mobile ticketing application. Nothing in these terms and conditions shall exclude or limit MVTA’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.
Support
If you have any questions or problems with the mobile applications, please review our FAQs or visit www.mvta.com for answers to the most common questions we receive from users. If that does not answer your questions please contact us at 952-882-7500.